Terms of Service

We're busy working hard to fulfill your orders and coordinating with carriers to get your gifts out in the most timely fashion! With the holiday season fast approaching delays in shipping can be expected.  Carriers are experiencing unprecedented volume and limited staffing due to Covid.  We are devoted to deliver your gifts for the holiday and appreciate your patience at this time.

If you would like us to send an email or postcard to your recipient announcing their gift is on the way we would be happy to do that.  Please message us with your request and thank you for your patience!

Covid19 DELAYS:  Thank you to all our customers for your patience and gracious understanding as we strive to deliver orders in the most timely manner. In facing the challenges of an unprecedented situation, we are focused on the safety of all concerned. Many thanks and we wish you and your families’ health, happiness, and  safety.

Due to the COVID-19 crisis, you may experience longer than usual delivery times. Products are being replenished keeping our inventory operational as close to normal as possible. We are doing everything to get your gifts out in a timely manner while still maintaining a safe and healthy environment for our staff. All gifts will be fulfilled in the most expeditious and efficient manner. Carriers are also operating with longer than usual delivery times.  Please allow for ample time to have your item delivered to your recipient during these conditions. Thank you for your continued support and understanding during this time.  

Please allow ample time for your gift to arrive especially during high volume delivery times on holidays. We will do our very best to ship your gift expeditiously but we do rely on outside shipping resources to get the gift to your door. Under those circumstances, consider a faster shipping method when you choose your delivery options.

In order to deliver your gift baskets to your satisfaction, every effort will be made to ship your product as soon as possible. All shipping prices are based on your retail price and your options include ground service, 2- or 3-day service, and next-day service as well. Additional charges will apply to shipments outside the continental United States. 

Shipping charges are not refunded in the event of a returned item.

If a delivery address provided to us proves to be inaccurate, an additional charge will be incurred to satisfy the second delivery attempt.

In the event that an item is temporarily out of stock, you will be notified immediately. Every effort will be made to provide you with the item of your choice within a reasonable amount of time or you agree to accept a comparable gift choice.

We do reserve the right to make substitutions and do find the need to at various times throughout the year. Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur. Refunds, discounts or a new gift being shipped will not be offered due to a substitution. You agree to occasional substitutions by placing your order with us. We do not notify clients prior to component substitutions being made. If for any reason other than damages or errors on our part a customer wants to return a gift they may do so at their own expense plus an additional 20% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable. 

You must notify us within 3 business days if you wish to make a return or exchange of the item you received. We will accept a return item within 7 business days and gladly offer a refund excluding shipping charges, or an exchange of your choice.  However, a 20% restocking fee will apply to the returned item. The gift must be unopened and in resalable condition for us to accept it as a return. Purchases that are cancelled after the product has been shipped will incur a fee from the carrier for return shipping and also a restocking fee.

In the unlikely circumstance that a gift basket would arrive damaged, every effort will be made to complete your satisfaction.

It is the responsibility of the customer to contact us immediately in writing, within 24 hours, upon said damage. DO NOT DISCARD THE DAMAGED GOODS and please retain all documentation from the delivery carrier for any future claims.

We can be reached via e-mail at: dolcevitabaskets@gmail.com

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Especially during summer months, baskets that include chocolate products will be substituted for items more conducive to higher temperatures During other seasons, chocolate products will be shipped based on an overnight delivery method and incur an additional fee of $7.95 for the proper ice packaging. This policy helps us make a concerted effort to have your products received in an excellent and presentable fashion. It does not ensure that a perishable item will be handled properly by an outside carrier, and the consumer accepts all risks. 

It is advisable to include proper ice packaging to all orders containing chocolate products, regardless of the season.

We do offer shipping to all APO, FPO, and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition, there are no loss claims, late delivery refunds, or damage claims honored under any circumstances. You ship these orders at your own risk. When shipping to any and all Military bases, the proper zip and address format are:

· AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX

· AP (Armed Forces Pacific) 96XXX

· AA (Armed Forces Atlantic) 34XXX

All APO and FPO shipping will be standardized to the following prices:

· All AE shipments and All FPO, AP/AA shipments $45.00 per package.

We are consistently committed to providing you with a responsible and secure relationship. We only collect the private information necessary to process your order. We do not sell or share your information with others for marketing purposes.

Yes, at Dolce Vita Baskets we strive to deliver quality products in good condition to everyone, regardless of their address. However, shipments to APO, FPO, and PO addresses take an additional one or two days and carry no loss claims or damage claims under this circumstance. All shipments to such addresses are at your own risk.

We deliver to all states in the contiguous US .  Standard shipping method is UPS Ground  but we also offer two day air delivery for your convenience.

Your order will usually ship in 1-2 days except during high volume periods.  If we are out of stock of an item in the content listings for your basket, we reserve the right for comparable substitutions to ensure the prompt delivery of your gift basket. No refunds will be offered for these substitutions.

We will accept a return item within 7 business days and gladly offer a refund excluding shipping charges. However, a 20% restocking fee will apply.

No, at this time we do not offer a catalog for our customers. You may order online 24/7 with safe and secure shopping.